Last mile delivery for online sellers
Last mile delivery across the UAE. From one Dubai hub.
Today's dispatch
In by2 PM
Out today, to all seven emirates.
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Umm Al Quwain
- Ras Al Khaimah
- Fujairah
Later orders leave the next working day. Delivery days are the courier's.
We hold your stock in Dubai, pick and pack every order and hand it to the courier the same working day. Buyers in all seven emirates get it at the door; you see every step on the order.
- Handed to the courier the same working day
- Cash on delivery, every collection against its order
- Tracking back to your store, a tracking page in your name
- Failed delivery? You decide in the portal
Where we deliver
One hub. Every emirate.
Your stock sits at our Dubai hub. Every order goes from there with the courier to buyers anywhere in the UAE.
Ask us about the rest of the GCC. Freight further afield is quoted by our logistics desk.
Cut-off to hand-over
Same day means out of our door
We control the hand-over; the courier delivers. Every step is timed on the order.
Order in · Picked and packed · Booked and labelled · Handed over
01
Order in
From your store by 2 PM, or a CSV, or the portal.
02
Picked and packed
Picked by scan, earliest expiry first, packing slip inside.
03
Booked and labelled
Courier booked at the pack bench, label printed, waybill on the order.
04
Handed over
The driver signs the manifest and the tracking number goes to your store.
Couriers
Our courier, yours, or the marketplace's label
Three ways a parcel leaves
Our account
Jeebly, booked for you.
Booked at the pack bench, label printed here, tracking read for you.
Your account
Your courier, your labels.
Your labels on the parcels, handed over on the same signed manifest, the tracking number on the order.
Amazon and noon
Shipped with their labels.
Seller-fulfilled, Easy Ship and noon orders, collected the same way.
Tracking
Every parcel, every step, on the order
You see it in the portal; your buyer sees it on a tracking page with your store's name.
Handed over
Driver signs the manifest; tracking goes to your store.
In transit
The courier's updates, read every half hour.
Out for delivery
On the van to your buyer today.
Delivered
Closed on the order; cash on delivery logged against it.
Not delivered? You decide in the portal
You decide in the portal
- Try again
- New address or phone
- Back to our hub
We pass your call to the courier. No answer in a few working days and the parcel comes back, checked in as a return and graded: restock, set aside or dispose, with photos.
Cash on delivery
Cash on delivery across the UAE
On the order · At the door · In your portal · To you
01
On the order
The amount to collect comes in with the order from your store.
02
At the door
The courier collects it from your buyer.
03
In your portal
Each collection listed against its order.
04
To you
Passed to you weekly, the COD fee taken off.
Prices
Delivery on the same invoice as the rest
Every line on your rate card, charged when it happens, in your portal before the invoice.
From AED 8 an order, picked, packed and handed over
AED 500 monthly minimum. Prices + VAT.
Get your rate cardThe delivery lines on your rate card
- Shipping, per parcel
- When we book the courier. None on your own account or a marketplace label.
- Cash on delivery, per order
- Taken off the collections before they are passed to you.
- Another attempt
- Once for each re-attempt you ask for.
- Back to our hub
- Once per order that comes back.
- Messages to buyers
- Per message, only if you switch them on.
A line at zero on your rate card is not charged.
Your rate card
Tell us the store. The rate card comes back within one working day.
Tell us about the store and we reply with a per-order and per-pallet price within one working day.
Your estimate
From AED 8 an order, picked, packed and handed over
+ storage from AED 75 a pallet a month, counted nightly. Boxes and labels at cost.
Final rate card on WhatsApp within one working day. Prices + VAT.
How can we reach you?
With a name and a mobile or email, the desk can reach you even if WhatsApp doesn't open.
Add your name and a mobile or email to send without WhatsApp.
Fulfilment is in Dubai. We use this only to answer your enquiry.
Questions
Questions about delivery
Another question? WhatsApp 055 626 7418
Where and when
Where do you deliver?
All seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Your stock sits at our Dubai hub and each order goes out with the courier.
What does last mile delivery include?
Everything after your order is packed: the courier booked and the label printed, the hand-over signed, tracking back to your store, cash collected at the door, and a failed delivery sent again or brought back as you decide. It comes with fulfilment at our Dubai hub.
How fast does an order leave?
Orders in by 2 PM are picked, packed and handed to the courier the same working day; the rest leave the next working day.
Which couriers do you use?
Jeebly, booked at the pack station with the label printed for you; or your own courier account, with your labels on the parcels.
More questions (6)
Delivery and returns
What if the buyer isn't home?
The failed delivery shows on the order in your portal and you decide: try again, a corrected address or phone, or back to our hub. We pass it to the courier. With no answer in a few working days the parcel comes back and is checked in as a return.
Can my buyer see where the parcel is?
Yes. Every order has a tracking page with your store's name, the steps from received to delivered and the courier's updates; the link goes to your store to send on. Ask us about WhatsApp messages to your buyers when the parcel is collected and out for delivery.
Can you handle cash-on-delivery orders?
Yes. The amount to collect is on the order, the courier collects it at the door, and the collections are passed to you weekly, listed against the orders in your portal.
What happens with returns and damaged stock?
Every return is checked and graded: back into stock, set aside, or disposed of as you decide. Damage on arrival is photographed on a damage report before anything is charged, and you see each one in the portal.
Do you ship outside the UAE?
Orders inside the UAE go through the courier with hand-over and tracking. Ask us about the rest of the GCC; freight further afield is quoted by our logistics desk.
Can you do last mile delivery for parcels I pack myself?
No. We deliver the orders we pick and pack from stock held at our Dubai hub. We don't collect parcels or send one-off shipments; freight is quoted by our logistics desk.
The whole service, from stock in to returns: e-commerce fulfilment in Dubai.
Selling across the UAE? Let's talk.