Questions people ask us

Yes, and the visit is free. Come Mon–Sat, 9 AM to 6 PM, or ask on WhatsApp and we'll send you a video.

Mon–Sat 9 AM–6 PM, Sunday closed. Come any time in those hours, as often as you like.

No. You pay the first month to start.

No. Monthly plans renew by themselves; to leave, tell us one week before the next month starts.

Most rooms are not. A few rooms are climate-controlled; ask us which ones are free.

Yes, two sites in Musaffah that you can book online too.

Your things stay yours and at your risk, so we ask you to insure them for their full value with your own insurer. We accept your insurer's certificate, and our liability is limited to AED 5,000 per unit. Our insurance page explains how.

No. It's your choice, and we advise it: under our agreement the risk stays with you. Insure your things with your own insurer and give us the certificate for your file.

Often, yes. Ask your insurer to extend your home contents policy to goods in a self-storage room, and get it in writing: a certificate or endorsement with the policy number and the dates it's valid.

The insurance company, the policy number, the dates it's valid and that it covers goods in storage. It must still be valid on your move-in day; our team checks it.

What it would cost to replace everything in the room today. Make a list as you pack and add it up, and update the cover when you add things.

Your insurer, under your policy. Under our agreement the risk stays with you, and our liability is limited to AED 5,000 per unit.

Shopify, Amazon, noon, Trendyol, Salla, Zid, WooCommerce, Magento, BigCommerce, Wix and Odoo: orders arrive on their own and tracking numbers go back. Any other system can use our API. No store yet? Upload orders by CSV or add them in the portal.

Ambient goods of every kind: fashion, cosmetics, food and supplements with batch and expiry tracking, electronics, home and kids. No frozen or chilled goods. Ask us first about aerosols, perfumes and batteries: the couriers limit them.

Every delivery is booked into a dock slot, counted by SKU, measured and photographed. Damage is noted on a damage report before anything is shelved, and the goods received note is in your portal the same day.

In your portal: stock by product, batch and expiry, every order with its status and tracking number, deliveries, returns, charges as they happen, and the documents to download. Low-stock emails before you run out.

Yes, until it is picked: cancel it in your store or tell us and the stock is released at once. After picking it comes back to the shelf as a return.

Yes: a card, a sample, a flyer. Send the inserts with your stock and set the rule once; we add them at the pack bench. Kits and bundles are built the same way, by work order.

Yes. Amazon seller-fulfilled and Easy Ship orders and noon orders arrive like any other and ship with their labels. We print FNSKU and barcode labels in-house and pack cartons for their inbound rules.

A price per order picked, packed and handed over, storage per pallet, shelf or bin counted nightly, and materials only when used. Tell us what you sell, how many SKUs and your orders a month, and the rate card comes back within one working day.

Per pallet, shelf or bin, counted every night, so a month with less stock costs less. A thousand shoe boxes of 30 × 20 × 10 cm fill about four pallets.

Tell us your volume and we quote for it. A seller with a few orders a day and their own hands can also start with a business storage room and move to fulfilment as the orders grow.

Ask us. A first month with a small part of your stock is the usual way to see the portal and the hand-overs for yourself.

One invoice a month: every order, every night of storage and every material listed as it happened, VAT shown, the same numbers you watched in the portal's charges tab during the month.

You pay month by month for the storage you use and the orders we ship. The term and notice are on your rate card; ask us before you sign.

All seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Your stock sits at our Dubai hub and each order goes out with the courier.

Orders in before the courier's collection are picked, packed and handed over the same working day; the rest leave the next working day.

Your own courier account, with your labels on the parcels, or a courier we book at the pack station with the label printed for you. Amazon and noon orders ship with their own labels.

Yes. The amount to collect is on the order and the courier collects it at the door. Ask us how and when the collections are passed to you for your courier account or ours.

The tracking number goes back to your store the moment the courier collects, and your store sends the customer the link as it does today. The hand-over itself is logged with the driver's signature.

Every return is checked and graded: back into stock, set aside, or disposed of as you decide. Damage on arrival is photographed on a damage report before anything is charged, and you see each one in the portal.

Orders inside the UAE go through the courier with hand-over and tracking. Ask us about the rest of the GCC.